Qik ships worldwide!
By placing an order before 12.00 (GMT +1) during work days, thus from Monday to Friday, the order is dispatched the same day.
You will receive an email with the tracking information and you are able to view the status of your order in the My Orders section. Delivery times and costs may vary depending on the service chosen and the country of destination. It is important to indicate an address where someone is always available for collection. Once you have received your parcel, kindly check that it is intact. If you notice any damages to the packaging, you need to accept the package as a “RESERVE” (package received damaged) thus making it present to the courier service and to our customer care. If the packaging is not accepted as a “reserve” it will be impossible for us to forward a complaint to the courier service for possible refund / replacement of damaged or missing goods as theft.
If delivery delays occur, we recommend that you contact the customer service department of the competent branch of the courier in charge of your delivery, keeping our customer care department informed. In the event of an order returned to Qik due to an incorrect address, rejection or unavailability, we will charge the costs of return and any customs fees endured. The costs for a further re-shipment are at the customers’ expense. The price of Qik products includes VAT and there are no duties within the EU. For non-EU countries (and other locations subject to customs) the goods are sent free of VAT and may be subject to customs duties/import taxes/IVA of the country of destination, to be paid by the consignee. We are not responsible for these costs and cannot be charged to us. As the costs are different for each country, it is impossible for us to estimate these. Please note that the customs have the right to block and inspect the goods as long as they deem it necessary. If additional documentation to the standard documentation already provided is required, Qik’s customer service is ready to assist you and provide it to you. The consignee can inquire about the import conditions in his country by contacting the customs agency and the branch of the courier services.
|Rest of Europe
|Asia – America