In full compliance with the consumer code, you can return the products no later than 30 days after receipt. The return is possible if the products are in perfect condition with all labels and original packaging. They must be returned in the same condition as when they were received with appropriate packaging to protect the product. For the returns kindly contact us, once you have received the returns number, kindly adequately pack the product so as not to damage article or the original packaging and send it to:
CQ SrlS c/o Mooveo – Via A. Diaz, 21 – 25010 San Zeno Naviglio (Brescia)
Indicating the return number on the outside of the package. You can choose any shipping service you prefer, we recommend a standard tracked shipping service. The return costs are on behalf of the customer. Once received, they will be checked and the refund will be issued within 14 working days with the same payment method used at the time of purchase. The value of the refund will correspond to the value of the products and the minimum outbound shipment (excluding any extra services such as express shipping). If a single product is returned, only the value of the product/s will be refunded. When the order is shipped free of charge after a certain value added to the cart and by returning only a part of the products which falls below that value, a 5 euro compensation will be deducted. You will receive a confirmation email once the refund has been issued. In case of size change you need to return the product and place a new order.